We want you to be delighted with your purchase however we appreciate that there may be circumstances where you want to return an item(s).

Accordingly please note the following:

• You can return unused item(s) for a refund within 30 or 60 days as part of our risk free trial. The number of trial days that applies to your order will be what was advertised at the time you placed your order online or over the phone. We have a record of the number of days that applies to your order. See further conditions below.
• To qualify for a refund within your trial period, the product must be returned in good condition without marks or scratches, fully working without fault. Any instruction manuals or pamphlets as well as the original packaging must also be included.
• Please ensure all user guides, instructions & pamphlets, as applicable, are contained within the original packaging as you received them
• Our prices are very keen and as such we regret that we are unable to pay for the cost of returning items, unless incorrect goods were supplied.
• The most cost effective way of returning parcels is through Royal Mail, or alternatively please check www.interparcel.com for competitive courier rates.
• Please retain proof of postage.
• Refund will be made to the payment card or other payment method you used to make the original purchase – please allow up to 28 days for the refund to appear in your account
• It is imperative that the original despatch note is returned along with the product – failure to do this will result in us being unable to process the refund
• Should you have any queries, please contact us by email care@senssebeauty.com

Any defect that arises due to faulty materials or workmanship during the first 12 months and within 36 months, will either be replaced or refunded where possible during this period from the place of purchase, whether purchased online or in-store.

• NB: Non-registered products are guaranteed for a period of 12 months.
• If a fault develops after 12 months and within 36 months from the date of original purchase and you have registered the product on line, you should contact customer services quoting the product’s model number and batch code.